Avenger Controller - PR at It's Finest

The Avenger is an external mod for Xbox and PS3 controllers, and while it may have a lot of of praise from product reviewers, it would appear that the people behind the product itself aren't the nicest.  This month a purchaser had a very interesting conversation with a PR person about the product, and let's just say, this isn't how people who are trying to get a new product into the market should act....at all.  Here's a quote from the emails, as well as the whole conversation over on Penny Arcade, here.

From: Dave 
To: Ocean Marketing 
Dec 26, 2011, at 9:47 AM

I noticed the updated info on the webpage, and I don’t understand why there is absolutely no benefit given to those like me who have already ordered, and paid their money.  You’ve had my money interest free for nearly two months, yet now ANY new order will get $10 off….meaning I should just cancel my order for 2 controllers, get my money back, then re-order.

My other questions is regarding item compatibility.  Ocean Marketing seems to be involved with the Xtendplay controller holder, so I was wondering if the Avenger N-Controller can be used in conjunction with the Xtendplay (for both Xbox and PS3)?  Thanks

From: Ocean Marketing 
To: Dave 
Dec 26, 2011 10:14 AM

Yes it can be used with xtend play if you remove the stand and no one is allowed to cancel and re order if we catch anyone doing it we will simply just cancel your order all together and you can buy it retail somewhere else.

Things happen in manufacturing if your unhappy you have 7 days from the day your item ships for a refund. You placed a pre order just like any software title the gets a date moved due to the tweaks and bugs not being worked out and GameStop or any other place holds your cash and im sure you don’t complain to activision or epic games so put on your big boy hat and wait it out like everyone else. The benefit is a token of our appreaciation for everyone no one is special including you or any first time buyer . Feel free to cancel we need the units were back ordered 11,000 units so your 2 will be gone fast. Maybe I’ll put them on eBay for 150.00 myself. Have a good day Dan.

And later on, even Mike from Penny Arcade gets involved:

From: Mike Krahulik 
To: Dave, Ocean Marketing 
Dec 26, 2011 at 8:45 PM

Holy shit this is unbelievable. Dave, if this guy has a booth at Pax east we will cancel it.